Live chat and call support inside your music dashboard
Most distributors answer by email, days later. On wavbee you reach a person from the page you are stuck on — and they can see it.
Try it
This is the real chat from the dashboard, over the release builder. Type a message and press Enter.
Demo — messages are not sent
Live chat demo: the real wavbee support chat over the release builder, with sample data. Messages are not sent.
Chat from the page you are on
A chat button sits on every page of your dashboard. Your message arrives with the page you sent it from, so you never have to explain where you are.
The agent sees what you see
While you are building a release, you can share it: the agent sees the fields as you type them. You choose when to share, and payment and bank details are never shared.
Call when typing is not enough
Start a voice call with the agent from the chat, right in your browser. Nothing to install.
Nothing gets lost
If nobody answers in time, your chat becomes a support ticket automatically, and we reply by email.
Frequently asked questions
Is live chat on every plan?
Yes. Every wavbee plan for artists and labels includes live chat with our team.
Am I talking to a bot?
No. Live chat connects you with a person on wavbee's team.
Can the agent see my screen?
The agent sees the dashboard page you are on and, while you choose to share it, the release you are editing. Never your password, and never your payment or bank details.
Can I call instead of typing?
Yes. Start a voice call from the chat, in your browser. There is nothing to install.
What happens if nobody is online?
Your chat becomes a support ticket and we reply by email, so nothing is lost.
Does it work on my phone?
Yes. It works in the dashboard on your phone's browser as well as on a computer.
Where do I find it?
Sign in to your dashboard and use the chat button in the corner of any page.
Ready to release with wavbee?
Apply as an artist or a label. Our team reviews every application, usually within 1 to 3 business days.